Grievance Redressal

Paise Finserve is committed to prompt, fair, and transparent resolution of investor complaints and grievances in accordance with applicable regulatory guidelines.

Grievance Redressal Officer (GRO)

Name: Somesh Gupta

Designation: Branch Manager

Email: somesh.gupta@paisefinserve.com

Phone: +91 9825522645

Address: B 324 Atlantis K10 Sarabhai Compound Genda Circle, Vadodara 390007, Gujarat, Vadodara, Gujarat, 390007

Working hours: 9:30AM TO 5:30PM

How to submit a complaint

Complaints or grievances may be submitted through any of the following channels: email to the registered email address above; in person at the registered office; or any other officially communicated channel.

Complaint resolution process

StepActionResponsibilityTimeline
1Complaint received and loggedGRO / Office TeamDay 0
2Written acknowledgement sent to investorGROWithin 3 working days
3Investigation and resolutionGRO + concerned authorityWithin 7–15 working days
4Response communicated to investorGROWithin 7 working days
5If unresolved, escalation to senior partnerDesignated partnerWithin 15 working days
6Complaint closure and feedbackGROUpon resolution

Escalation matrix

LevelContactModeTimeline
Level 1Somesh Gupta / somesh.gupta@paisefinserve.com / +91 9825522645Email / Phone / In personAcknowledgement: 3 days; Resolution: 7–15 working days
Level 2Designated partnerEmail / In person14 working days
Level 3Concerned AMC / product providerAs per AMC policyAs per their policy

Escalation to SEBI

If a complaint is not resolved satisfactorily, you may escalate it to the SEBI Complaints Redress System (SCORES) at https://scores.sebi.gov.in/, or through the SEBI-mandated Online Dispute Resolution (ODR) portal, SMART ODR, at https://smartodr.in. You may also contact the respective Asset Management Company as per its own grievance redressal mechanism.

Testimonials

I have worked with Mr. Govind Mishra for over 8 years now and they have been great partners in helping me manage my finances. They are able to find the optimal balance between levels of investments, risk and life stage. Thanks Govind and team for being great advisors.

Financial Advisor Helpline

For any query, please call +91 98255 22645

Paise Finserve

AMFI Registered Mutual Fund Distributor | ARN - 108254 | Validity: 25 Jan 2016 To 25 Jan 2028
SOMESH GUPTA Registered EUIN - E186919 | Validity: 7 Oct 2019 To 05 Apr 2028

Investments in securities markets are subject to market risks. Mutual Fund investments are subject to market risks. Please read all scheme-related documents carefully before investing. Past performance is not indicative of future returns.

The value of investments may fluctuate due to various factors including market conditions, interest rate movements, credit quality of underlying securities, and liquidity in the market.

Different types of financial products carry different levels of risk. Investors should evaluate their risk appetite and investment objectives before making any investment decision.

Please refer to the respective offering documents such as the Scheme Information Document (SID), Key Information Memorandum (KIM), Disclosure Documents, or other product-specific materials for detailed risk factors.

Paise Finserve is an AMFI Registered Mutual Fund Distributor and provides distribution services only.

Paise Finserve is NOT a SEBI Registered Investment Adviser.

GSTIN: 24AARFP7294A1Z0 | Office: B 324 Atlantis K10 Sarabhai Compound Genda Circle, Vadodara 390007, Gujarat, Vadodara, Gujarat, 390007
Grievance Redressal Officer: Somesh Gupta | somesh.gupta@paisefinserve.com | +91 9825522645

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